Return Policy

Return and Refund Policy

Last updated: May 04, 2023

Thank you for shopping at PepoCRM.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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Manage calls, vendors, contacts, products, companies, deals, leads in one place

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Schedule or Send Email individually

You can also send or schedule emails individually without leaving PepoCRM app.

Every sent email will be recorded in Sent Emails section so you can refer to your sent emails anytime you want. All the attached files will be saved on PepoCRM too for your future reference.

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Export your entire data to a csv file

Export all the all the entries to a csv file with just a click. That way, you can have a local backup too if you want.

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Invite and Add unlimited number of members to your project

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In addition to the task, you can see all the uploaded files on the home page in the Uploaded Files tab. So, you can organize all the files in one place.

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Read trusted reviews from our customers

This is a small sampling of the eclectic array of our clients' reviews.


Mario Suntar

CEO at WoodBows

User-friendly and easily manageable, requiring minimal external assistance for CRM configuration. Abundance of modules and options providing extensive functionality. Remarkable flexibility for customizing the Front-end and fields, with straightforward user access parameterization. In summary, this CRM is well-suited for mid-size companies.

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Stephen Jay

CEO at Charis IT

What I appreciate most about PepoCRM is its intuitive and user-friendly interface. The customization options allow us to tailor the system to our specific needs, ensuring a seamless integration with our sales and marketing strategies. The comprehensive suite of tools simplifies lead management, communication tracking, and pipeline analysis. PepoCRM stands out as a versatile and powerful solution that significantly contributes to our business efficiency and growth.

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CFO at AppTecHub

This CRM offers user-friendly functionality with support for multiple user roles. It provides features such as pipelines, automation, reports, and telephony integrations. Setting it up is notably straightforward when compared to other CRM options.

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Joanna Webb

Doctor at Joanna Clinic

The return on investment and cost-to-benefit ratio offered by Pepo CRM are unparalleled. It possesses the essential features needed to efficiently manage the sales and marketing divisions of small to medium-sized B2B/B2C businesses, all without incurring substantial costs. The platform is exceptionally user-friendly, and new salespeople typically experience a short learning curve, usually lasting no more than a couple of weeks with daily use.

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Christopher Thomas

Sales Manager at TrinityWired

In my exploration of customer relationship management products for our company, PepoCRM has emerged as a suitable choice. It offers cost-effective solutions and is equipped with features that can support us in managing the entire customer lifecycle. I am particularly excited about the automation capabilities for sales and email marketing, allowing us to handle multiple campaigns and streamline the lead nurturing and scoring processes. Moreover, the user-friendly and straightforward interface makes implementation a seamless process.


John Miller


PepoCRM provides an efficient and user-friendly customer management experience, featuring a customizable interface, seamless integrations, automation capabilities, a mobile app, and robust analytics. Its capacity to adapt to specific business requirements, automate tasks, and deliver valuable insights positions it as an invaluable tool for effective customer relationship management.

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PepoCRM lets you manage your customer, leads, contacts, vendors, products, calls, deals data effectively with the highest possible quality. No need to install any software. It runs on our cloud.

You can easily invite your teammates. No need to pay extra to add members as all of our plans comes with unlimited members.

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